![]() If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple. Never enter your account information on websites linked from these messages, and never download or open attachments included within them. Others may look like a receipt for a purchase made in the App Store, iTunes Store, iBooks Store or for Apple Music, that you’re certain you didn’t make. Some phishing emails will ask you to click on a link to update your account information. Scammers will often try to trick you into sharing personal or financial information by sending you messages or links to websites that may look like they’re from Apple, but their actual purpose is to steal your account information. If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store or Apple Music purchase is legitimate, these tips may help. Ask family members about those or check your receipts.Identify legitimate emails from the App Store or iTunes Store If this is with regard to a supposed purchase, this Apple article has relevant information and web links for checking if you really have made a purchase or paid for a subscription: If you see ‘/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts. Apple will not phone you unless it is a response to a request from you to have them call you.įorward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: then delete it. Scams may have bad grammar or spelling mistakes. Apple will not ask for personal information in an e-mail and never for a social security number. If one actually gets disabled, its owner will be told when they try logging into it instead of through email." Mar 2018 post by Niel - "Emails saying that your Apple ID has been locked or disabled are always phishing. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. ![]() Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. ![]() Do not click on them as this just tells the spammer they have a working e-mail address in their database. Mouse-over links to see if they direct to real Apple web sites. Apple emails originate from IP addresses starting with "17.". Set your email to display Show Headers or Show Original to view Received From. ![]() Apple e-mails originate from or but it is possible to spoof a sender address. Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*. Identifying legitimate emails from the iTunes Store - lacking in specifics, the next link is better:Īvoid phishing emails, fake 'virus' alerts, phony support calls, and other scams. Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications.
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